Customer Care

Contact

Phone

+46 730 744 869

Monday through Friday from 9 am to 6 pm CEST, excluding holidays.

Locations

Stockholm, Sweden

Kommendörsgatan 21
114 48 Stockholm
Sweden

Permanent location

Book Appointment

NYC, United States

New York City, USA
138 Wooster Street, Soho

Upcoming dates: TBA

Book Appointment

London, United Kingdom

London, UK
14 Golden Square, Soho

Upcoming dates: TBA

Book Appointment

Customer Service

Payment

You can pay with most bank or credit cards (Visa, Mastercard, American Express), or with a PayPal account. We do not charge a transaction fee. We use Pay Pal’s credit card payment solution both if you pay with a credit card or a PayPal-account.

Return Policy

Please contact Atelier Saman Amel before returning any items.

It is appropriate that the consumer controls the delivery to verify that this is accurate and error free. At the complaint, the customer contacts Atelier Saman Amel and gives information relevant and the reason for complaint.

Return Conditions
You can return the product within 14 days of delivery. The product must be in new condition. If the product is ruined or used the product shall not be refunded. Make sure to include contact information with the return and if possible, please provide us with a tracking number. Atelier Saman Amel suggests you get a receipt and a package ID for the return from the delivery service, as it makes it easier to follow the return shipment if needed.

Atelier Saman Amel  will make a refund of eligible returns. If you paid by invoice, we will need a bank account number to transfer the money back to. The easiest way is to e-mail it to us along with a brief description of your case.

Returning A Package
If a returned item is shipped international, please clearly mark the package 'RETURNED GOODS', to avoid any Customs charges. Atelier Saman Amel is NOT responsible for any return Customs charges made. Any charges incurred are the responsibility of the customer.

Want to switch to another size of the same product?
E-mail us, provide your customer information, and tell us you will send back the product and the size you wish to receive in exchange.

Want to switch to another product?
Return the product you have received and send us an e-mail telling us which product you want instead.

Transport Damage
If the product is lost or you, upon receiving, notice that the item has been damaged during transport, you should immediately report this to us.

Unclaimed Packages
For packages that are not cashed at your post office within 14 days, Atelier Saman Amel reserves the right to charge you a handling fee to cover return shipping and freight companies' administrative costs.

Handling
Atelier Saman Amel does not take responsibility if the product manufactured, contrary to expectations, would discolor another garment. The garments should not be washed.

All enquiries
info@samanamel.se

Garment Care

Wool Knitwear Care Instructions
- Turn the sweater inside out
- Hand wash cold
- Dry flat
- Do not tumble dry
- Iron at low temperature, 110 C
- Do not use softener

Detailed Wash Instructions
- Generally we suggest avoiding washing the Atelier Saman Amel wool garments as mush as possible. The wool fiber does not retain odors after use to the same extent as cotton or synthetic qualities and will hence stay fresh without washing. Airing the garment out regularly usually does the trick.

- If washing is needed, make sure to turn the garment inside out and wash it in cold water with detergent for delicates, by hand. Carefully squeeze the water out of the garment without wringing or stretching. After doing so, discard all water, and refill the tub with clean water and wash out all detergent from the garment, make sure to do this process 2-3 times in order to get all of the detergent out from the garment. If you machine wash, use hand wash cycle. 

- After carefully squeezing out most of the water, lay the garment on a towel on a flat surface and let it air dry. If hung on a hanger, the garment will loose it's shape dramatically due to the extra weight added from the moist.

- If ironing is needed, turn the garment inside out and spray the garment with water, we recommend to have a damp cloth between when ironing. Iron the garment gently.

- As a rule, do not use fabric softener, since it creates a coating on the fibers and reduces the fiber's ability to breath and naturally manage moisture.


Cotton Knitwear Care Instructions
- Turn the sweater inside out
- Wash at 30 degrees (°C)
- Wash with similar colors
- Dry flat
- Do not tumble dry
- Iron at low temperature, 110 C
- Do not use softener 

Detailed Wash Instructions
- If washing is needed, make sure to turn the garment inside out and wash it in 30 degrees (°C). Carefully squeeze the water out of the garment without wringing or stretching. If washing isn't necessary we recommend airing the garment out regularly to keep it fresh. 

- Wash the garment with similar colors to prevent color bleeding.

- After carefully squeezing out most of the water, lay the garment on a towel on a flat surface and let it air dry. If hung on a hanger, the garment will loose it's shape dramatically due to the extra weight added from the moist.

- If ironing is needed, turn the garment inside out and spray the garment with water, we recommend to have a damp cloth between when ironing. Iron the garment gently.

- As a rule, do not use fabric softener, since it creates a coating on the fibers and reduces the fiber's ability to breath and naturally manage moisture.

 

Cashmere Knitwear Care Instructions
- Turn the sweater inside out
- Hand wash cold
- Dry flat
- Do not tumble dry
- Iron at low temperature, 110 C
- Do not use softener 

Detailed Wash Instructions
- Generally we suggest avoiding washing the Atelier Saman Amel cashmere garments as mush as possible. The cashmere fiber does not retain odors after use to the same extent as cotton or synthetic qualities and will hence stay fresh without washing. Airing the garment out regularly usually does the trick.

- If washing is needed, make sure to turn the garment inside out and wash it in cold water with detergent for delicates, by hand. Carefully squeeze the water out of the garment without wringing or stretching. After doing so, discard all water, and refill the tub with clean water and wash out all detergent from the garment, make sure to do this process 2-3 times in order to get all of the detergent out from the garment. 

- After carefully squeezing out most of the water, lay the garment on a towel on a flat surface and let it air dry. If hung on a hanger, the garment will loose it's shape dramatically due to the extra weight added from the moist.

- If ironing is needed, turn the garment inside out and spray the garment with water, we recommend to have a damp cloth between when ironing. Iron the garment gently.

- As a rule, do not use fabric softener, since it creates a coating on the fibers and reduces the fiber's ability to breath and naturally manage moisture.

 

Vicuña Knitwear Care Instructions
- Turn the sweater inside out
- Hand wash cold
- Dry flat
- Do not tumble dry
- Iron at low temperature, 110 C
- Do not use softener 

Detailed Wash Instructions
- Generally we suggest avoiding washing the Atelier Saman Amel vicuña garments as mush as possible. The vicuña fiber does not retain odors after use to the same extent as cotton or synthetic qualities and will hence stay fresh without washing. Airing the garment out regularly usually does the trick.

- If washing is needed, make sure to turn the garment inside out and wash it in cold water with detergent for delicates, by hand. Carefully squeeze the water out of the garment without wringing or stretching. After doing so, discard all water, and refill the tub with clean water and wash out all detergent from the garment, make sure to do this process 2-3 times in order to get all of the detergent out from the garment. 

- After carefully squeezing out most of the water, lay the garment on a towel on a flat surface and let it air dry. If hung on a hanger, the garment will loose it's shape dramatically due to the extra weight added from the moist.

- If ironing is needed, turn the garment inside out and spray the garment with water, we recommend to have a damp cloth between when ironing. Iron the garment gently.

- As a rule, do not use fabric softener, since it creates a coating on the fibers and reduces the fiber's ability to breath and naturally manage moisture.

Terms & Conditions

This website is managed by Atelier Saman Amel AB. (hereinafter referred to as Atelier Saman Amel or we). Following terms apply to all users of www.samanamel.se. The terms are valid for all future transactions between you and www.samanamel.se. These terms and conditions apply to the sales of products or services by Atelier Saman Amel to private individuals. Atelier Saman Amel reserves the right to revise these terms and conditions. When shopping at Atelier Saman Amel, you automatically agree to our terms and conditions. 

Prices are stated in SEK. Prices do not include delivery charges. As we ship from Sweden, VAT is charged for shipping destinations in the EU, while shipping destinations outside of the EU are exempt from VAT. Please choose your shipping country up left in our shop, and the listed price will automatically display price including VAT for EU-customers, and exclude VAT for non-EU customers. However, non-EU customers might be subjected to VAT and customs in your own country. Import duty, tax costs and customs charges will be invoiced to you directly from UPS. If charges are levied in your country and you refuse to pay them, you are responsible for the original shipping costs to you, any duties, taxes and/or customs charges that are incurred on the package, and the cost of returning the package. Please contact your local customs office for current charges and regulations. 

We have the right to adjust incorrect prices. 

This website, pictures and graphics are fully owned by Atelier Saman Amel AB.

Privacy

Atelier Saman Amel Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from samanamel.se (the “Site”).

Personal information we collect
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.

We collect Device Information using the following technologies: 
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org. 
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps. 
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site. 

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers [[INSERT ANY OTHER PAYMENT TYPES ACCEPTED]]), email address, and phone number. We refer to this information as “Order Information”.

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

How do we use your personal information?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to: 
- Communicate with you; 
- Screen our orders for potential risk or fraud; and 
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services. 

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

Sharing your personal information
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Behavioural adversting
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by using the links below: 
- Facebook: https://www.facebook.com/settings/?tab=ads 
- Google: https://www.google.com/settings/ads/anonymous 
- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads 

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

Do not track
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

Your rights
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

Date retention 
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

Changes
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

Contact us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at dag@samanamel.se or by mail using the details provided below:


Atelier Saman Amel AB
Org-nr: 559091-5699
Kommendörsgatan 21 
Stockholm 114 48
Sweden