Customer Service

dag@samanamel.se

Terms & Conditions
When shopping at ATELIER SAMAN AMEL, you automatically agree to our terms and conditions.

Prices

Prices are stated in SEK. Prices do not include delivery charges. As we ship from Sweden, VAT is charged for shipping destinations in the EU, while shipping destinations outside of the EU are exempt from VAT. Please choose your shipping country up left in our shop, and the listed price will automatically display price including VAT for EU-customers, and exclude VAT for non-EU customers. However, non-EU customers might be subjected to VAT and customs in your own country. Import duty, tax costs and customs charges will be invoiced to you directly from UPS. If charges are levied in your country and you refuse to pay them, you are responsible for the original shipping costs to you, any duties, taxes and/or customs charges that are incurred on the package, and the cost of returning the package. Please contact your local customs office for current charges and regulations. 

We have the right to adjust incorrect prices. 

Payment
 
You can pay with most bank or credit cards (Visa, Mastercard, American Express), or with a PayPal account. We do not charge a transaction fee. We use Pay Pal’s credit card payment solution both if you pay with a credit card or a PayPal-account.

Shipping
We make every effort to ship your order as quickly as possible. Below are the delivery times under normal conditions. Expect some extra days during holidays. Please note that the following delivery charges do not include import costs that may be due when the package reaches the country of destination. 

Country/Region Knitwear Ties
Sweden 3 weeks 5-7 days
Finland, Denmark 3-4 weeks 5-7 days
EU 3-4 weeks 7 days
Rest of the World 3-4 weeks 7-9 days

Free Shipping. Shipping methods and costs may change without notice.


Products

We try to publish the best photos possible of our products and display colors as close to reality as possible. However, colors may appear differently on different monitors, so we can therefore not guarantee that photos perfectly equals reality.

Returns Policy and Complaints
If you are not happy with your items, let us know within 14 days from delivery date. We will refund the sales price when you have returned the item to us in salable condition. All return, shipping and exchange costs are covered by the customer. This applies to the original shipping cost for your order as well as the return-shipping cost. In the case of an exchange, we will cover the cost of the shipping for the new item to you. If you receive faulty goods, contact us immediately at info@samanamel.se

More info about return policy

Intellectual property

This website, pictures and graphics are fully owned by ATELIER SAMAN AMEL.

Company information
Atelier Saman Amel 
Kommendörsgatan 21
SE-114 48 Stockholm