FAQ

Locations and Trunk Shows

  1. How can I see your products in person?
  2. Locations?
  3. What is a trunk show?
  4. Do I need an appointment?
  5. Am I obligated to buy something if I make an appointment?


Made-To-Measure

  1. Which items in your collection are available Made-To-Measure?
  2. How does Made-To-Measure work?
  3. How long will my appointment take?
  4. How long does the Made-To-Measure process take?
  5. How many fittings are required for Made-To-Measure?
  6. Can i make a modification to your models?
  7. Can I provide my own fabric for a Made-To-Measure order?
  8. What do I do if I need to alter or repair my item?
  9. Can I shop Made-To-Measure from remote?
  10. How much does Made-To-Measure clothing cost?
  1. Which items in your collection are available Made-To-Order?
  2. How does Made-To-Order work?
  3. How long does the Made-To-Order process take?
  4. How many fittings are required for Made-To-Order?
  5. Can I make a modification to your models?
  6. Can I provide my own fabric for a Made-To-Order order?
  7. What do I do if I need to alter or repair my item?
  8. What if I want to return a Made-To-Order item?


Pre-Orders

  1. How does pre-orders work?
  2. How long is the process of pre-orders?
  3. When will my pre-order ship?
  4. When will I be charged?
  5. What happens if I order multiple pre-order items?
  6. What do I do if I need to alter or repair my item?
  7. What if I want to return a pre-order item?


    Ordering online

    1. How will I know if you received my order?
    2. Do I need to set up an account to order something online?
    3. Can I cancel my order?
    4. I've added the incorrect shipping address, how do I change it?
    5. From where do you ship?


      Shipping and delivery

      1. How do I track my order?
      2. How many days does it take for my order to arrive?
      3. How do I collect my order?
      4. Is my package insured?
      5. When will I receive my order?
      6. Where does Atelier Saman Amel deliver?
      7. Can I collect my order in store?
      8. Can I ship my order to another country?
      9. To which countries do you ship DDP?
      10. How much duty and tax will I have to pay?
      11. How much do I pay for shipping?


        Payment

        1. What payment methods does Atelier Saman Amel accept?
        2. Is it safe to use my credit card online at Atelier Saman Amel?
        3. In which currency will my purchase be made?
        4. When will I be charged?
        5. Can I save my card details?
        6. Why was my payment declined at checkout?
        7. Will there be any additional costs to my order?
        8. Can I claim a tax refund on a purchase made online?
        9. I have a gift card certificate. How can I use it?


          Returns and exchanges

          1. Can I return or exchange an MTO/Pre-Ordered item?
          2. How do I exchange an item?
          3. I have received a faulty product, what should I do?
          4. Can I exchange for a more expensive product?
          5. I want to return something but I checked out as a guest / don’t have an account. What do I do?
          6. I cannot find a return label in my box. What do I do?
          7. I received an item from you as a gift. Can I return it?
          8. Is my package insured and do I need to sign for the package?
          9. Will I be refunded for the full amount of my order?
          10. When do I get my refund?


            Customer Service

            1. How do I receive the latest information from Atelier Saman Amel?
            2. How do I contact Atelier Saman Amel customer care team?
            3. I can't find a certain item in your web shop, is there any chance I may find it elsewhere?


              Order and tracking

              1. Can I change or update my order?
              2. When will my order be shipped?
              3. Where is my order?
              4. Can I add items to my order?


                Size and fit

                1. What size should I order?
                2. What sizing do you use?
                3. Where can I find the measurements of the clothes?

                Product Care

                1. How do I take care of my Atelier Saman Amel product?
                2. Tailoring 
                3. Knitwear
                4. Denims 
                5. Chinos
                6. Outerwear